Tag you’re it…Supplier Quality

The childhood game of ‘tag’ is fun, I still enjoying playing with young children.  However, in business the game of ‘tag’ is often used as an excuse for pushing responsibilities on to vendors/suppliers.  How many times have you heard ‘the vendor didn’t process a document’ or the ‘supplier forgot to consider local or regional requirements?’  Read more about Tag you’re it…Supplier Quality[…]

What is Essential is Invisible to the Eye

Reading bedtime stories continues to be an important communication tool for young (and old) people.  Antoine de Saint-Exupery’s classic, The Little Prince was part of the cycle for each of my children and now grandchildren.  The great secret from the fox to the Little Prince, “It is only with the heart that one can see Read more about What is Essential is Invisible to the Eye[…]

Quality is not Overhead

Three days after starting a new job, I met the CEO in the elevator and introduced myself. Without skipping a beat, he said he was familiar of who I was, stating that I was that highly paid “Quality Overhead”. I was brought in to help turn around the Quality area. About 2 months later, I Read more about Quality is not Overhead[…]